Your auto repair shop just received a negative online review. After your initial flood of emotions and shock, you're now faced with what do you do? Should you call the customer? Was it a real review in the first place? Why should you even respond? Shop owners are bombarded by a plethora of questions when something like this happens. In the next few...
Overview General Motors, LLC (GM) has issued a safety recall on certain Continental tires that were installed as original equipment on several 2018-2021 model vehicles. According to the tire manufacturer, Continental Tire the Americas (CTA), the affected tires may have an overcure condition and Continental has initiated a safety recall for th...
Overview Cooper Tire & Rubber Co. (Cooper Tire) is recalling several of their tire models including Discover, Evolution, Courser, Deegan, Adventurer, Hercules, Back Country, Multi-Mile Wild Country and Big O brand tires. These tires were also sold under brand names including Cooper, MasterCraft, Mickey Thompson, Discount Tire, Pep Boys, L...
For many vehicle owners, having the ability to recognize the characteristics of a high quality auto repair shop escapes them. How do you know if you're dealing with a high-quality, reputable auto repair shop or you've just walked into the scene of the movie Vacation when Clark Griswold has to get the Wagon Queen Family Truckster repaired...
How do you know what you should be doing daily vs weekly when it comes to your social media activities? Just like your business, there are certain things you should devote attention to weekly. For example, you wouldn't work on payroll daily; it just doesn't make sense. The same is true for your social media goals and initiatives. This ...
You know you need to use social media for your shop, but how do you go about actually doing it? What should you be focused on daily to be efficient and effective while still running your business? You've sat through numerous seminars and conferences listening to expert consultants tell you that you must be on social media. They tell you that ...
I've been around the automotive service world for many years. "Do I need to go to the dealership or can I go somewhere else?" is probably one of the most common question I hear. And my answer has always been..."it depends". There are many reasons to go back to the dealership as well as many reasons not to. Autumn is a busy time for my wife and I. W...
1871, the de facto hub and showcase for technology startups in Chicago, recently sat down and interviewed AutoPair's founder & CEO, Ken Koger. Ken was chosen by 1871 along with 2 other member startups to share his thoughts on his relationship with 1871 and how it has impacted the growth of AutoPair. "1871 has, by far, been an excelle...
AutoPair, Inc. was formally accepted into the MIT & Rice University Entrepreneurship Success Initiative study. The Entrepreneurship Success Initiative is a new study by researchers at Rice University and MIT which aims to close some of the knowledge gaps around systems, decisions, backgrounds and training that lead to higher chances of sta...
